Discover retirement living in the Sherman Oaks, CA Area at The Village

My wife and I, visiting as a possible setting for her father and his girlfriend (both in their 90s) were impressed by everything we saw. The people, in particular, were warm, engaging, and caring. The facility is well-maintained and has an excellent array of activities and services for residents. The rooms were large and functional and the public areas bright and inviting. The food service was varied and appealing. It is the food service that is one area of concern. The plan is for two meals each day (breakfast and either lunch or dinner). While this works for people who enjoy breakfast, it is not as beneficial for those who sleep in and would prefer juice and coffee or toast and coffee. Given this, a person such as this (and this does pertain to my wife's father), is, in essence, only receiving one meal per day. This is not a deal-breaker, as The Village is very impressive, but a somewhat better plan might be to have the two meal option being any two meals.

Connie was compassionate, kind and caring and gave a very thorough tour.She was very passionate about learning all of my father's needs. I have toured a few other assisted living communities and hands down she is the best!

I do have a few questions but would like to discuss it face-to-face.

There were several of us participating in this tour and we were treated beautifully. It was a wonderful afternoon. We really got to see all aspects The Village, Sherman Oaks, Tracey and Connie could not have been warmer and more helpful. The lunch was delicious and we were all very impressed. No roll in showers were a surprise and disappointment to me and the size of the two bedrooms was a bit disappoiting.

The facility at The Village at Sherman Oaks is clean, bright and beautiful as expected, but it is the staff and the residents there that makes it exceptional. Moving my mom across the country during a global pandemic was scary. Tracey and the rest of the staff helped smooth the transition...sending personal videos of the events and activities to us since we had limited access to visit due to covid; helping coordinate multiple deliveries of furniture and online orders so her unit would be ready for her arrival; and warmly welcoming her on the day and weeks following her arrival. The staff made sure she had new friends to eat with at meals and helped her integrate into the activities. Now she enjoys group walks every morning, movies in the afternoons and social gatherings in the courtyards, etc.

Absolutely beautiful grounds. Beautiful rooms. Incredibly nice staff. Fantastic food. I’m so happy my mom is here. She was nervous about coming to LA, where she didn’t know anyone. In just a few days at TVSO she’s made several new friends, is getting more exercise than ever. Has joined the bridge club, and is really loving this new adventure.

I found Elizabeth, the hostess at the dining room, to be pleasant and congenial.

I am a person who is very careful of the food I eat. I only purchase grass fed dairy, certified humane eggs like Vital Farms and read all labels -- no GMO ingredients. I fear that while the quality of the food you serve is of good quality it is still 'institutional' with lots of chemical feasts and too mainstream than my liking. I asked if I provided the chef with the food I purchase -- which is not just cage free (which quite frankly means nothing since you can have a huge barn with thousands of hens crammed into it and still be called cage free), but that is free range -- if the chef would be willing to cook the par superior food I supply. I was told that outside food is not allowed in the kitchen. Bottom line is that I feel that community living is probably not for me.

Amanda was amazing and patient. Love the community too.

Just that to say I am grateful for Alison White and everything she has done, and is doing to help my family is an understatement. She has gone above and beyond on our behalf, and your organization is lucky to have someone who represents your values and community with such excellence.

Amanda was kind, generous with her time, extremely knowledgeable about the property, the people and how everything works. She answered all of our questions and we feel we can reach out to her any time once we have more questions as they come up. She made us feel very welcome.

Better than everywhere else for the price. For $2000 more per month you could do better. Nice staff. Clean.

Alison has always been very attentive to our family and our needs. Ever since our first visit, Alison has stayed in touch with us both by email and phone calls just to check in. She spent quite a bit of time with us on Saturday and wanted to me sure all of our questions were answered and made my mother feel so very important during our visit. The time she spent with us felt so personal and professional at the same. Alison is a great asset to your organization. I am hoping my mother will soon be a part of the 'family' feel of the Village/Sherman Oaks.

no

A great retirement community with many options and amenities. Would be hard to find any fault with the place or the personnel.

Gabriella was the associate who gave us our tour. There wasn’t an option to chose her from the drop down menu. This was last minute, and she was wonderful!

Alison White is a great, considerate, kind, and thoughtful sales agent. A credit to the Village.

Alison was terrific - clear, professional, knowledgeable, direct, never-missed-a-beat. I hope she meets your expectations. She certainly has met mine.

I was just shocked at how expensive it would be to move into the village!

Alison was a dream--worked well with my mother, made us all feel welcome, and was extraordinarily supportive.

Our visit was informative and your agent was both friendly and knowledgeable and helpful.

The place is wonderful. I hope she decides to move there.

I only gave slightly lower scores since we made this visit without the parent, who ultimately needs to determine/decide. Great visit, thanks for the help!

Allison was the BEST ! ! !. She went over and above to make my parents feel very comfortable and this wa a good place for them to be.

Tracy was excellent! She devoted her time to addressing my mom’s needs

Alison was wonderful. She could tell that my sister and I were very anxious about finding an appropriate living situation for our mother. She spoke in detail about the assisted living program and the various levels. She also knew immediately the two people that we know who live at the Village.

My mom has been there for over two months and we couldn't be happier. She loves it there and so do her two dogs!! Food is excellent and the staff is really great. Merry Christmas!

Alison could NOT have been better. For various reason (searching for sisters & friends) we have been to 13 different senior facilities in various parts of the L.A. area. Sherman Oaks is at the top of our list. Alison was outstanding. She is one of the reasons we would come to the village at Sherman Oaks. You should do everything possible to keep her!!!