SRG'S RESPONSE TO COVID 19 (Coronavirus) Read More >

SRG’s Preventative Response to COVID-19 (Coronavirus)

06-18-2020

Graduations are normally a rite of passage celebrated with pomp and circumstance and many good wishes for this next stage of life. This year that all changed as graduation ceremonies across the country were cancelled due to COVID restrictions. But, that wasn’t going to stop our residents and fellow employees from recognizing the wonderful achievements their class of 2020 team members. Below are just a few of the stories from our communities.

At Cypress at Golden Gate in San Francisco, California, the team held a memorable, socially distanced commencement ceremony in front of the community's historic building. A speech praising the graduates was given by the community's Executive Director Katherine T. followed by a parade throughout the hallways of the community so that residents could cheer for and congratulate the graduates. Filled with joy, many residents stopped the grads to take pictures and express their pride in their accomplishments. 

The team at The Carlisle Naples, Naples, Florida, showered their graduates with love. Class of 2020 team members, many of whom are longtime employees, were treated to a delicious, chef-prepared luncheon, bouquets of flowers, candy baskets and a fun photobooth. The community ensured the graduates felt special by gifting personalized photo frames and a scrapbook filled with heartfelt messages and advice for the future from The Carlisle family. 

It was a walk to remember at Maravilla Scottsdale in Scottsdale, Arizona, as graduates were celebrated with a special walk in cap and gown in the community's beautiful, outdoor courtyard along with a program of inspiring speeches. The class of 2020 team members felt even more loved with special "Words of Wisdom" booklets gifted to them containing advice for the future, all from Maravilla residents. Take a look at these memorable tidbits of wisdom! 

Ever heard of the saying "maybe the little things are actually the big things"? At Villa Hermosa in Tucson, Arizona, the details made all the difference as graduates were treated to colorful and fun celebration. Bright balloons and decorations adorned the community, making for a colorful commencement ceremony, and residents hand crafted congratulatory signs for their graduates. Most fun of all was a parade around the community as residents cheered and clapped from their balconies. 

Graduates at La Vida at Mission Viejo in California were celebrated loud and proud with personalized banners hung from the community's balconies for all to see. The young team members enjoyed the pomp and circumstance of a commencement ceremony with a cap and gown walk and speeches along with congratulatory certificates. The class of 2020 also shared words of gratitude for the community's team and residents, many of whom have become synonymous for family. 

And although socially distanced, love and pride was felt all around Senior Resource Group communities. Congratulations to all of our graduates – we are so glad we were able to give you a celebration worthy of this important milestone in your life!

05-21-2020

Dear Friends and Extended Family,

“Shelter in Place” and “Self Isolation” are phrases we never thought would have a place in our communities—much less the world. It’s contrary to everything we believe in. But, here we are—focused on the current challenges and planning ahead for a more normal version of community life. Below is an update on where we’ve been and what we’ve done and how that is shaping our preparations for moving forward.

Where We Have Been

Over the last 8 weeks, we’ve added stringent precautionary measures, intensive cleaning and disinfecting protocols and a COVID-19 screening process that not only records vital health statistics but also tracks a person’s personal travel and recent contacts. Our reception teams have expanded their role beyond the hospitality we are known for to become a first line of defense, with careful screening of anyone who comes to our door.  We’ve restricted visitors, allowing only those most essential: medical, hospice and end of life visitors.  We’ve fought to not only mitigate the spread of this virus but also to lessen the impacts of these extraordinary precautions on families and loved ones. It’s a delicate balance we constantly strive to achieve.

Where We Are Now

In spite of the challenges related to testing experienced nationwide, we have implemented targeted testing and personal contact tracing throughout our communities.  This is something that’s crucial to regaining a sense of normalcy. We have also transitioned so much of what we do to virtual or distanced interactions, while still seeking any and every opportunity to remain connected in whatever way possible.

Our executive and management teams meet daily to remain as agile and vigilant as possible during this fluid time. These past few months have been challenging – no question about it. There’s been no real playbook for any of this. We have been nimble and adapted to the evolving preventative actions needed to fight this virus. Doing whatever it takes. And now we are planning for and anticipating the next interim steps as we envision the road forward, one that balances both the safety and wellness of our residents and staff and their ability to thrive in a vibrant community.

Where We Are Going

As states begin to ease some of the constraints currently in place, it unfortunately doesn’t mean our residents are any less vulnerable. We can all agree some of the changes in how we work, care for and interact with our residents and teammates will continue into the future. So, we are continuing to consult with leading health and wellness experts and have set up an internal task force to lay out a phased approach to plan for the future. We want to be sure the path we take is thoughtful, careful and focuses on creating a community environment that emphasizes safety for everyone. Everything from returning to restaurant dining experiences to easing visitation and trip restrictions is being meticulously planned for by our teams.

We are taking what we’ve learned and moving forward with new ways to connect within our communities. Beyond the state-of-the-art technology and extraordinary precautions our transitional “new normal” has brought, we have also come together to support each other in personal, heartfelt ways. The even more powerful feeling of connectedness that has come out of this will continue to expand and flourish.

If there’s one thing we’ve learned over the decades it’s that short term challenges lead to long term opportunities. The ingenuity, resourcefulness, support and camaraderie that we’ve seen—from our team members and our residents - through this trying time will have a long-lasting effect on our culture and inspire even deeper bonds that have always defined our communities.

The “SRG Strong” Effect

You hear it everywhere—“We’re in this together”. But at our communities, this has taken on a much deeper meaning. Everyone has gone above and beyond to create appropriate, safe and, in some cases, truly ingenious opportunities for both our residents and staff to engage and stay connected. Our staff has risen to the occasion, supporting our residents in newfound ways. “SRG Strong”, the grassroots movement that has sprung forth from our communities, has become an emotional groundswell and testament to our community’s unwavering commitment. Seeing our staff join together, putting in extraordinary efforts to support each other and our residents, has been uplifting and deeply moving for all of us. We couldn’t be more proud as the wellspring of smiles, celebrations, and kindness have brightened all our lives in the midst of these changing times.       

Going forward, we will still practice precautionary measures and social distancing and we know ongoing testing and contact tracing will be a part of our new reality. But the core of what we do—creating vibrant environments for those we serve to thrive—remains the same and a key to quality of life.  Our communities, practices and programs will continue to evolve and advance. That’s what we do. The one constant? The human spirit—and our passion to enhance lives and create rewarding experiences—remains remarkably the same. And now, “SRG Strong” lifts our spirit and supercharges our commitment to every one of our communities – and the residents we serve.

Be Well,

Michael Grust,

CEO

05-15-2020

Ever heard the saying “we rise by lifting others”? If that’s the case, the entire SRG Family is at the pinnacle.  We’ve come together in so many ways to confront this unprecedented challenge. Here are just a few of the stories that vividly show what this means to us!

La Siena resident Webb T., an active artist, has a longstanding weekly tradition of painting with his daughter Barbara in the Phoenix community’s craft room. They would spend hours painting together until social distancing guidelines made them put down their brushes for the time being, and separate. Fellow residents tried their best to stand in for Barbara, but for Webb, it just wasn’t the same as having his daughter by his side. So, the team at La Siena connected him virtually with Barbara via video conferencing on an iPad, which they positioned in Barbara’s customary spot at Webb’s side. On a recent evening, the two reunited artists spent hours working, side-by-virtual-side, on their masterpieces.

The Team at Cypress at Golden Gate shared this recent photo highlighting their "community strength".  Executive Director, Katherine T. shared "Every person on our team exhibits compassion, empathy, and kindness.  Their strength during this pandemic is as strong as our namesake Cypress tree.  I am proud to work with these resilient superheores."  We couldn't have said it better ourselves.  Thank you Katherine and the team at Cypress at Golden Gate!

 

It's always been pretty common to find Marilyn S., a resident at The Village at Northridge, in amongst the students at nearby Pierce College. Hand raised, voice too, and deep in discussion about the events of the day. Suddenly, she learned her lifelong learning class at the college, which regularly meets on Tuesdays at 10AM, was moved online due to the stay-at-home orders. For Marilyn, missing this opportunity to keep up to date on today’s Current Events and engage in thoughtful and in-depth discussions was not an option. Her community’s ZEST team, who were instrumental in her taking the class, sprang into action to help her connect via Zoom video conferencing and enjoy the lively exchange of ideas and opinions from the comfort of her home, keeping her connected in more ways than one.

 

The Foothills at Simi Valley received this wonderful, anonymous gift bringing smiles, albeit behind their masks, to everyone. Rumor has it, one of their amazing families secretly set up this inspirational gift. Thank you to all of our incredibly supportive families and to our staff who are working hard to protect our residents.

 

04-24-2020

Dear SRG Senior Living Residents and Family,

As the coronavirus continues to affect each of us in a variety of ways, we are committed to staying connected and providing you updates on our coronavirus response.  We remain vigilant in the extraordinary efforts being taken at our communities to lessen the spread of this virus and ensure the health and well-being of our residents and staff.  And, as this landscape continues to change with new information on leading indicators and symptoms, we continue to evolve with it, making strategic and proactive decisions.

One such action we've taken is the decision to strongly pursue testing resources. It is generally accepted that widespread testing is a key component in our country’s recovery from this evolving threat.  Identifying who may have the virus—thus allowing us to isolate them and quickly trace contacts to lessen the chance of unknowingly exposing others is critically important. Testing and contact tracing is central to our ability to regain some normalcy and start to lessen the restrictive precautionary measures effecting us all.

With that goal front of mind, and in spite of the many scarcities and challenges related to testing and being experienced nationwide, we have worked aggressively to gain access to and acquire COVID-19 testing kits.  Utilizing, and in some cases exceeding the CDC guidelines and working closely with local health departments, we have proactively begun a strategic and targeted testing program combined with personal contact tracing.  And, while the CDC suggests that not everyone should be tested, focused testing is an important element of our ongoing and comprehensive response to help protect the health and well-being of our residents and employees. Although, tests are individual and directly communicated with the health department, we see these kits as additional tools in our arsenal to fight this disease. 

As we continue to follow the evolving guidelines of the CDC and state and federal governments, our rigorous precautionary measures and preventative actions remain in place.  These include:

  • Visits are limited to essential visitors only.  (Adults over the age of 18 who are medical providers, hospice care providers, or visitors of residents who are at the end of life.)
  • All essential visitors and employees must complete an extensive COVID-19 screening process, which includes specific travel, health and contact questions as well as have their temperature read.
  • All essential visitors and employees must wear a mask and practice precautionary measures such as use of sanitizers, hand washing, social distancing, and appropriate use of personal protective equipment (PPE). 
  • All residents receiving care services are having their temperature checked daily and all staff are having their temperatures read at least once per shift.
  • All resident outings are strongly discouraged. If a resident should decide to leave the community for a non-essential reason, we are asking self-isolate within their residence for 14 days upon their return to the community.  Please reach out if there is anything we can help facilitate.
  • Designated community personnel are monitoring daily protocols and maintaining rigorous oversight of the enhanced disinfection frequency procedures, the extensive screening and monitoring processes, as well as the exacting safeguards put into action.

Even though our onsite restaurants and dining rooms are temporarily closed, we have reimagined our dining experiences to offer residents freshly made, delicious menu choices brought to their door with a smile.  Whether enjoying grilled salmon and lightly sautéed spring vegetables with an herb risotto or a flat iron steak, wedge salad and a baked-to-perfection, stuffed potato, our culinary team is working hard to create memorable meals.  And, those with a sweet tooth need not worry, a confectionary delight is always included.  Our wait staff is continuing to find new ways to engage residents as they deliver their dining choices to their residences while following all precautionary measures.

And, while we continue our preventive actions, we also understand that this is a delicate balance.  A balance between precautions designed to help prevent the spread of this virus and the resulting feelings of separation between families and loved ones. As such, we have designed a myriad of appropriate opportunities for residents to engage and connect while still following the safeguarding measures. Our gifted Zest teams are rising to the occasion by dreaming up new ways for residents to stay connected. Our SRG sentiments program has been wildly popular as we deliver personal messages in differing formats from loved ones to our residents.  Many of our residents have embraced new technology that just a couple of months ago they would not have thought of attempting. This has been a time to try something new.

Ultimately, we are most proud of the way both our employees and families have come together to support the efforts needed to help protect our residents.  We will continue to provide updates as information becomes available.

03-31-2020

We are living in an unprecedented time.  Our country’s response to the novel coronavirus is evolving and we are continuing to adapt and stay nimble. We are actively monitoring the developing guidance of the CDC as well as government and public health departments as we remain vigilant in the preventive actions we have implemented.

From proactive changes in the way we deliver our dining services and life enrichment activities, to enhanced disinfecting protocols and stringent visitor restrictions, we are enacting these measures in an effort to protect our residents and staff. We will continue to work together, support each other and take the necessary actions to help lessen the spread of this disease.

We recognize that these changes may mean you are limited in doing some of your favorite things – or being with loved ones in the same way – in the immediate future. We are working tirelessly to find ways to make this experience the best it can be while maintaining our highest priority – the health and wellness of our residents and staff. 

We are continuing to implement the following precautionary measures and ask for your on-going support in these efforts.  These include:

  • Visits are limited to essential visitors only. (Adults over the age of 18 who are medical   providers, hospice care providers, or visitors of residents who are at the end of life.)
  • All essential visitors must use the main building entrance and should not use any side or alternative doors.
  • All visitors and employees must complete an extensive screening process including travel and health questions as well as have their temperature read.
  • Essential visits may only occur in resident rooms between 8am and 8pm.
  • Due to the high demand, we are asking all visitors to bring their own disposable masks. If you are unable to obtain, please contact the community in advance of your visit.
  • All visitors and employees must wear a mask as well as practice precautionary measures such as use of sanitizers, hand washing and social distancing.
  • See something, Say Something.  Encouraging all residents and employees to immediately notify the community, if you or a friend are experiencing any symptoms.
  • All resident outings, except for essential and or doctor’s appointments are strongly discouraged. If a resident should decide to leave the community for a non-essential reason, we are asking they either remain with a loved one outside the community or self-isolate in their residence for 14 days upon return to the community.
  • Our onsite restaurant and communal dining rooms have been closed. Residents are being offered multiple menu choices and snacks delivered with complimentary room service.
  • Virtual activities, aimed at engaging our residents physically, intellectually and spiritually are being encouraged throughout the community.

 

During this time, we want you to know that we will continue to keep you informed, and connected, as we remain vigilant in our efforts to keep our residents and staff healthy both physically and emotionally.

 

 

03-28-2020

As we continue to navigate the uncharted waters of COVID-19 together, we are all feeling the impact of the precautionary measures and restrictions enacted to try to slow the spread of this virus.

Across all of our communities, we have implemented stringent preventative actions under the guidance of state and local governments as well as the CDC and World Health Organization to help protect the health and well-being of our residents and employees.  And, by working together and supporting these efforts, we will all get through this.   

As we have done over the past several weeks, we will continue to encourage all residents to remain in their residences as much as possible, to practice frequent handwashing, social distancing and other precautionary measures and to immediately report any signs of fever or symptoms.  We’ve instituted an essential visitor only policy along with extensive screening protocols for both resident and employees. We’ve closed our restaurants and dining rooms and are offering residents a selection of dining choices and snacks delivered to their doors, often with a song or flower to brighten their day. All with the intent of protecting you, our residents and your loved ones.   

But, we understand that this is a delicate balance.  A balance between precautions designed to help prevent the spread of this virus and the feelings of isolation that could be an unfortunate result. We are working hard to offer limited and appropriate opportunities for residents to engage and connect.  Staying engaged is key to health and wellness and essential to the mind, body and soul.

Our creative Zest team is rising to the occasion by imagining new ways for residents to stay connected while still practicing precautionary measures, such as:

  • Saying Hello with Technology – Our teams are setting-up, coordinating and helping  residents and family members alike learn how to use FaceTime, Skype and even Zoom to stay connected with friends and family.
  • Touring the World – Museums, historical sites and preserves across the world have opened their doors virtually offering online tours, which our Zest teams are helping residents enjoy.
  • The Sounds of Music – Residents and staff are joining each other in song with Courtyard Karaoke and Opera from the Balcony – many revealing their inner troubadour.
  • Learn Something New – Zest teams are helping many pursue their passions with online learning classes.  Whether taking a language class or learning about an archeology site, there is something for everyone.
  • Expand your Voice – Those residents embracing the next wave of technology are trying their hands at podcasting, even hosting an online radio show.  Online learning, virtual museums or national park tours even resident podcasts are all new ways to stay connected.  
  • Take a break from the news For  residents that need a break from the constant onslaught of news and the support of their community family, we are allowing limited and appropriate opportunities for residents to engage and connect while practicing social distancing and precautionary measures within our large common spaces. 

All of these are in an effort to protect the well-being of our residents, which is always our top priority.   Now more than ever we feel the importance of staying connected.  Thank you for your support. 

03-20-2020

Dear Friends, Partners, and Extended Family,

For all of us at SRG, senior living is more than a business, it’s a calling. And now we’re being called to meet a moment unlike any other before. This is a challenging and stressful time for our industry, our communities, our residents and their families. We serve a population that is being hit particularly hard by the COVID-19 virus, and that makes it personal to all of us.

In these unprecedented times, we are working tirelessly to provide the support and care necessary to get through this together. The health and safety of our residents, staff, and partners remains our top priority and primary concern. 

We are actively monitoring the advice provided by the Centers for Disease Control (CDC), World Health Organization (WHO) and our local, state and national governments. The landscape is evolving rapidly, with new requirements and guidelines changing by the hour. We’ll evolve along with it, staying nimble, making strategic, proactive and sure decisions, based on the best available current information, and rolling out enhanced measures accordingly. This is a collaborative effort, especially with our residents’ families, whose understanding regarding stricter visitation policies I honor deeply and don’t for a minute take for granted. Together we will get through this.

And, while we haven’t had to respond to COVID-19 before, we have seen other respiratory illnesses. We understand and are versed in implementing stringent protocols, tools that will help us face this very fluid situation.  We’re committed to constantly adding additional preventative measures and screenings on a real-time, rolling basis as needed. I’m deeply inspired by the exceptional and tireless efforts I’m seeing our team members make to help protect our communities during this difficult time.

In life we never know when we’ll be called to a higher purpose. For us, that moment is now. And I’m confident the SRG family of residents, their families and our team members will rise to meet it, getting through this together, discovering new ways to care and help. We are here for you and will continue to keep you updated in the days and weeks ahead.  

Be Well,

Michael Grust,

CEO

03-19-2020

The Department of Public Health issued updated order of health officer requirements for the City and County of San Francisco. Click here to read more.   

03-19-2020

We are following the recent health officer order issued by Santa Barbara County Public Health Department.  Click here to read more. 

03-16-2020

As the worldwide response to COVID-19 continues to evolve—every day, even hour brings new updates.  With guidance from the CDC, WHO and Federal, State and County government and public health organizations, we are working hard to anticipate and implement ongoing preventative measures.  And, as we all continue to better understand how to help slow the spread of COVID-19, we are focused on doing all we can to help protect our communities, our residents and staff.

At SRG, the health and wellness of our residents and staff is our top priority and because of this, we have made the difficult but necessary decision to limit resident visits to only essential visitors. We are asking all non-essential visits be postponed to a later date.  Essential visitors are defined as:

  • Adults over the age of 18 who are medical providers, hospice care providers, or visitors of residents who are at the end of life
  • All essential visitors must use the Accushield® digital registration process, answer detailed health and travel screening questions and have their temperature read.
  • Those essential visitors that do not pass the screening process or have a fever greater than 100.4 will not be allowed to visit.
  • Visits should occur in resident’s room, not in common areas and follow appropriate precautionary and social distancing measures. 

We have also temporarily suspended dining in our onsite restaurants and dining rooms. Instead, we will be providing residents a robust selection of menu choices through complimentary room service delivered directly to their residence as well as to-go services at no additional charge. 

We have increased the frequency of our extensive and rigorous cleaning procedures even beyond our previously described updated precautionary measures.  Our staff’s consistent and purposeful approach has helped reassure our residents and families that we are working around the clock to ensure their wellbeing.  

As we navigate these new guidelines together, staying connected is now more important than at any other time. Within our communities, we are helping our residents embrace technology, such as setting up FaceTime and Skype options with family and friends, helping to navigate online orders or even trying out virtual classes. For our families, please contact your community business manager if you would like to sign up for additional phone, text or email alerts. As a company, we will continue to post updates here on our website.

03-13-2020

At SRG, the health and wellness of our residents and staff members is our top priority. As we continue to actively monitor the rapidly evolving situation with COVID-19 (novel coronavirus), we would like to address additional precautionary actions we are taking to help prevent the spread of this illness.   

These are unprecedented times and we all need to remain extremely vigilant in our efforts to help protect our residents and lessen the spread of viruses, whether influenza or COVID-19.  Our preventative measures are informed by guidance from the CDC and WHO as well as government and public health departments.  Some highlights of the additional precautionary actions we are taking include:

  • We are asking all non-essential visits to be postponed. For those visits that are essential─immediate family or friends who are essential for individual’s emotional well-being and care─we are asking visitors to call in advance so that they may be briefed on the screening protocol.
  • All visitors (including private duty attendants) must use the Accushield® digital registration process, complete the specific travel and health screening questions such as; “do you have any symptoms of illness or flu, including fever, difficulty breathing or cough?” and have their temperature read.  (Those visitors answering affirmative to any of the questions or showing a fever of 100.4 or greater will be asked to postpone their visit.)
  • All visitors should practice precautionary measures such as use of sanitizers, hand washing and social distancing. 
  • Visits should occur in resident’s room, not common areas and be between 8:00 am and 8:00 pm, whenever possible. (End of life situations present special exemptions and should be addressed with the executive director.)
  • All outside groups and organizations utilizing the community’s facilities for meeting or gatherings have been asked to reschedule their events and/ or meetings.  

We have also limited prospective resident interactions utilizing FaceTime, Skype and virtual tours, limited tours to the prospective resident and a family member or representative for those needing senior living services, based on their need and move-in timeframe. Any prospective residents would follow the same stringent screening methods as other visitors and would have an assessment upon moving in. While we seek to be responsive to the needs of seniors in the community at large, our priority is the health and wellness of our residents. 

All employees will also be required to complete health and travel screening procedures including a temperature check before they walk through the community.

For residents, we are also implementing the following precautionary measures:

  • We have suspended all large group activities and outings to large or group settings. 
  • We are emphasizing the use of virtual opportunities such as FaceTime or Skype to stay connected with loved ones. Please see your Zest Director about possible training. In addition, we are encouraging social distancing as a regular practice.
  • All residents leaving the community grounds will need to be screened using the Accushield system as well as have their temperature read upon return to the community. Returning residents will follow the same protocols as visitors to the community.
  • We are actively monitoring the temperatures of our residents in assisted living and memory care daily and asking residents in independent living to self-assess each day and report any symptoms immediately to the reception desk and their primary care provider.  
  • We are continuing to increase the frequency with which we clean and sanitize throughout the community with staff dedicated to the process and are shifting to disposable products where appropriate.
  • We have temporarily suspended self-serve coffee/water stations, bistros, buffets and salad bars. Disposable paper menus are being used along with many single-use items. 
  • All tray service, delivery and to go charges are complimentary and we are recommending residents dine in their residences.

This is an evolving situation to which we are proactively seeking ways to help our residents stay healthy. We also know this is a group effort and we will continue to provide updates in this rapidly changing environment.  

Thank you again for your support in keeping our residents healthy.

03-10-2020

SRG is following the new requirements recently implemented by Governor Inslee for the state of Washington. Click Here to read the proclamation.

03-06-2020

 

At SRG, the health and wellness of our residents and staff members is our top priority. And, as concerns about the Coronavirus (COVID-19) increase, we would like to address the preventative actions we can all take to help contain the spread of this illness. 

First, it is important to recognize that there have not been any employees or residents at our SRG senior living communities diagnosed with COVID-19.  In addition, we have been practicing flu precautions within all of our communities since the beginning of the flu season to help prevent influenza outbreaks, which are widespread throughout the U.S. These precautions are added on top of our already rigorous control practices.

As recommended, one of the ways to help limit the impact of this illness is to follow the everyday preventive practices that you would for a respiratory disease such as influenza, including:

  • Washing your hands often with soap and water for at least 20 seconds
    • If soap and water are not available, using an alcohol-based hand sanitizer with at least 60% alcohol. We are suggesting all visitors wash their hands or use the hand sanitizer upon visiting the community.
  • Avoiding close contact with people who are sick
  • Avoiding touching your eyes, nose, and mouth
  • Covering your cough or sneeze with a tissue.
    • Be sure to throw the tissue in the trash, and wash your hands after.
  • Cleaning and disinfecting frequently touched objects and surfaces
  • Staying home when you are sick
  • If you have not already done so, you may also want to consider getting the flu shot.
    • A flu shot is one of the best overall ways to protect our residents from influenza and its complications. Multitudes of data support the flu shot as a way to dramatically reduce the risk of contracting influenza, but it is always advisable to consult with your physician first to confirm it is appropriate for you. While the current flu shot may not affect the Coronavirus, it can lessen the risk of the influenza virus, which sickens and hospitalizes thousands of people every year.

Throughout our communities, you will see:

  • Digital guest registration system with questions about recent travel. We ask that both residents and visitors use the system whenever entering or exiting the community.  (If you have traveled abroad within the last 14 days, we ask that you consider postponing a visit to the community.)
  • Additional hand sanitizing stations readily available and throughout our communities.
  • Displays highlighting preventative measures and an awareness of potential symptoms throughout our communities.
  • Repeated employee training and re-education on appropriate prevention methods with particular emphasis on cleaning.
  • Enhanced cleaning procedures focusing on frequency and disinfecting with particular emphasis on surfaces that are commonly touched, such as door handles, touch screens, phones, keyboards, closet doors, rest rails, handrails, countertops, faucet handles.
  • Working to ensure additional supportive supplies and perishables are stocked and available, if needed.  
  • Encouraging family members and friends alike to refrain from visiting residents when they are sick─even the common cold can infect others who may be more vulnerable.
  • Additional communications and updates via the community phone alert system for residents and family members as well as on our website as needed.  (If you are a resident or family member and have not signed up for this system, please contact your community’s business manager and provide the appropriate contact information if you would like to be included.)
  • Training for our residents to take advantage of technology to stay connected with loved ones via FaceTime or Skype.

The coronavirus illness is a new and evolving situation and there may be times in the future when we need to temporarily adjust our dining menus, provide complimentary room services, and suspend group activities or transportation.  We do not currently expect this to be the case but we will send out updates as we go forward.

We greatly appreciate everyone’s cooperation in our efforts to keep our residents as healthy as possible, and we realize that during this time, that goal works best if we all work together to protect the health of our residents.

 

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