SRG'S RESPONSE TO COVID 19 (Coronavirus) Read More >

SRG’s Preventative Response to COVID-19 (Coronavirus)


We are living in an unprecedented time.  Our country’s response to the novel coronavirus is evolving and we are continuing to adapt and stay nimble. We are actively monitoring the developing guidance of the CDC as well as government and public health departments as we remain vigilant in the preventive actions we have implemented.

From proactive changes in the way we deliver our dining services and life enrichment activities, to enhanced disinfecting protocols and stringent visitor restrictions, we are enacting these measures in an effort to protect our residents and staff. We will continue to work together, support each other and take the necessary actions to help lessen the spread of this disease.

We recognize that these changes may mean you are limited in doing some of your favorite things – or being with loved ones in the same way – in the immediate future. We are working tirelessly to find ways to make this experience the best it can be while maintaining our highest priority – the health and wellness of our residents and staff. 

We are continuing to implement the following precautionary measures and ask for your on-going support in these efforts.  These include:

  • Visits are limited to essential visitors only. (Adults over the age of 18 who are medical   providers, hospice care providers, or visitors of residents who are at the end of life.)
  • All essential visitors must use the main building entrance and should not use any side or alternative doors.
  • All visitors and employees must complete an extensive screening process including travel and health questions as well as have their temperature read.
  • Essential visits may only occur in resident rooms between 8am and 8pm.
  • Due to the high demand, we are asking all visitors to bring their own disposable masks. If you are unable to obtain, please contact the community in advance of your visit.
  • All visitors and employees must wear a mask as well as practice precautionary measures such as use of sanitizers, hand washing and social distancing.
  • See something, Say Something.  Encouraging all residents and employees to immediately notify the community, if you or a friend are experiencing any symptoms.
  • All resident outings, except for essential and or doctor’s appointments are strongly discouraged. If a resident should decide to leave the community for a non-essential reason, we are asking they either remain with a loved one outside the community or self-isolate in their residence for 14 days upon return to the community.
  • Our onsite restaurant and communal dining rooms have been closed. Residents are being offered multiple menu choices and snacks delivered with complimentary room service.
  • Virtual activities, aimed at engaging our residents physically, intellectually and spiritually are being encouraged throughout the community.


During this time, we want you to know that we will continue to keep you informed, and connected, as we remain vigilant in our efforts to keep our residents and staff healthy both physically and emotionally.




As we continue to navigate the uncharted waters of COVID-19 together, we are all feeling the impact of the precautionary measures and restrictions enacted to try to slow the spread of this virus.

Across all of our communities, we have implemented stringent preventative actions under the guidance of state and local governments as well as the CDC and World Health Organization to help protect the health and well-being of our residents and employees.  And, by working together and supporting these efforts, we will all get through this.   

As we have done over the past several weeks, we will continue to encourage all residents to remain in their residences as much as possible, to practice frequent handwashing, social distancing and other precautionary measures and to immediately report any signs of fever or symptoms.  We’ve instituted an essential visitor only policy along with extensive screening protocols for both resident and employees. We’ve closed our restaurants and dining rooms and are offering residents a selection of dining choices and snacks delivered to their doors, often with a song or flower to brighten their day. All with the intent of protecting you, our residents and your loved ones.   

But, we understand that this is a delicate balance.  A balance between precautions designed to help prevent the spread of this virus and the feelings of isolation that could be an unfortunate result. We are working hard to offer limited and appropriate opportunities for residents to engage and connect.  Staying engaged is key to health and wellness and essential to the mind, body and soul.

Our creative Zest team is rising to the occasion by imagining new ways for residents to stay connected while still practicing precautionary measures, such as:

  • Saying Hello with Technology – Our teams are setting-up, coordinating and helping  residents and family members alike learn how to use FaceTime, Skype and even Zoom to stay connected with friends and family.
  • Touring the World – Museums, historical sites and preserves across the world have opened their doors virtually offering online tours, which our Zest teams are helping residents enjoy.
  • The Sounds of Music – Residents and staff are joining each other in song with Courtyard Karaoke and Opera from the Balcony – many revealing their inner troubadour.
  • Learn Something New – Zest teams are helping many pursue their passions with online learning classes.  Whether taking a language class or learning about an archeology site, there is something for everyone.
  • Expand your Voice – Those residents embracing the next wave of technology are trying their hands at podcasting, even hosting an online radio show.  Online learning, virtual museums or national park tours even resident podcasts are all new ways to stay connected.  
  • Take a break from the news For  residents that need a break from the constant onslaught of news and the support of their community family, we are allowing limited and appropriate opportunities for residents to engage and connect while practicing social distancing and precautionary measures within our large common spaces. 

All of these are in an effort to protect the well-being of our residents, which is always our top priority.   Now more than ever we feel the importance of staying connected.  Thank you for your support. 


Dear Friends, Partners, and Extended Family,

For all of us at SRG, senior living is more than a business, it’s a calling. And now we’re being called to meet a moment unlike any other before. This is a challenging and stressful time for our industry, our communities, our residents and their families. We serve a population that is being hit particularly hard by the COVID-19 virus, and that makes it personal to all of us.

In these unprecedented times, we are working tirelessly to provide the support and care necessary to get through this together. The health and safety of our residents, staff, and partners remains our top priority and primary concern. 

We are actively monitoring the advice provided by the Centers for Disease Control (CDC), World Health Organization (WHO) and our local, state and national governments. The landscape is evolving rapidly, with new requirements and guidelines changing by the hour. We’ll evolve along with it, staying nimble, making strategic, proactive and sure decisions, based on the best available current information, and rolling out enhanced measures accordingly. This is a collaborative effort, especially with our residents’ families, whose understanding regarding stricter visitation policies I honor deeply and don’t for a minute take for granted. Together we will get through this.

And, while we haven’t had to respond to COVID-19 before, we have seen other respiratory illnesses. We understand and are versed in implementing stringent protocols, tools that will help us face this very fluid situation.  We’re committed to constantly adding additional preventative measures and screenings on a real-time, rolling basis as needed. I’m deeply inspired by the exceptional and tireless efforts I’m seeing our team members make to help protect our communities during this difficult time.

In life we never know when we’ll be called to a higher purpose. For us, that moment is now. And I’m confident the SRG family of residents, their families and our team members will rise to meet it, getting through this together, discovering new ways to care and help. We are here for you and will continue to keep you updated in the days and weeks ahead.  

Be Well,

Michael Grust, CEO


The Department of Public Health issued updated order of health officer requirements for the City and County of San Francisco. Click here to read more.   


We are following the recent health officer order issued by Santa Barbara County Public Health Department.  Click here to read more. 


As the worldwide response to COVID-19 continues to evolve—every day, even hour brings new updates.  With guidance from the CDC, WHO and Federal, State and County government and public health organizations, we are working hard to anticipate and implement ongoing preventative measures.  And, as we all continue to better understand how to help slow the spread of COVID-19, we are focused on doing all we can to help protect our communities, our residents and staff.

At SRG, the health and wellness of our residents and staff is our top priority and because of this, we have made the difficult but necessary decision to limit resident visits to only essential visitors. We are asking all non-essential visits be postponed to a later date.  Essential visitors are defined as:

  • Adults over the age of 18 who are medical providers, hospice care providers, or visitors of residents who are at the end of life
  • All essential visitors must use the Accushield® digital registration process, answer detailed health and travel screening questions and have their temperature read.
  • Those essential visitors that do not pass the screening process or have a fever greater than 100.4 will not be allowed to visit.
  • Visits should occur in resident’s room, not in common areas and follow appropriate precautionary and social distancing measures. 

We have also temporarily suspended dining in our onsite restaurants and dining rooms. Instead, we will be providing residents a robust selection of menu choices through complimentary room service delivered directly to their residence as well as to-go services at no additional charge. 

We have increased the frequency of our extensive and rigorous cleaning procedures even beyond our previously described updated precautionary measures.  Our staff’s consistent and purposeful approach has helped reassure our residents and families that we are working around the clock to ensure their wellbeing.  

As we navigate these new guidelines together, staying connected is now more important than at any other time. Within our communities, we are helping our residents embrace technology, such as setting up FaceTime and Skype options with family and friends, helping to navigate online orders or even trying out virtual classes. For our families, please contact your community business manager if you would like to sign up for additional phone, text or email alerts. As a company, we will continue to post updates here on our website.


At SRG, the health and wellness of our residents and staff members is our top priority. As we continue to actively monitor the rapidly evolving situation with COVID-19 (novel coronavirus), we would like to address additional precautionary actions we are taking to help prevent the spread of this illness.   

These are unprecedented times and we all need to remain extremely vigilant in our efforts to help protect our residents and lessen the spread of viruses, whether influenza or COVID-19.  Our preventative measures are informed by guidance from the CDC and WHO as well as government and public health departments.  Some highlights of the additional precautionary actions we are taking include:

  • We are asking all non-essential visits to be postponed. For those visits that are essential─immediate family or friends who are essential for individual’s emotional well-being and care─we are asking visitors to call in advance so that they may be briefed on the screening protocol.
  • All visitors (including private duty attendants) must use the Accushield® digital registration process, complete the specific travel and health screening questions such as; “do you have any symptoms of illness or flu, including fever, difficulty breathing or cough?” and have their temperature read.  (Those visitors answering affirmative to any of the questions or showing a fever of 100.4 or greater will be asked to postpone their visit.)
  • All visitors should practice precautionary measures such as use of sanitizers, hand washing and social distancing. 
  • Visits should occur in resident’s room, not common areas and be between 8:00 am and 8:00 pm, whenever possible. (End of life situations present special exemptions and should be addressed with the executive director.)
  • All outside groups and organizations utilizing the community’s facilities for meeting or gatherings have been asked to reschedule their events and/ or meetings.  

We have also limited prospective resident interactions utilizing FaceTime, Skype and virtual tours, limited tours to the prospective resident and a family member or representative for those needing senior living services, based on their need and move-in timeframe. Any prospective residents would follow the same stringent screening methods as other visitors and would have an assessment upon moving in. While we seek to be responsive to the needs of seniors in the community at large, our priority is the health and wellness of our residents. 

All employees will also be required to complete health and travel screening procedures including a temperature check before they walk through the community.

For residents, we are also implementing the following precautionary measures:

  • We have suspended all large group activities and outings to large or group settings. 
  • We are emphasizing the use of virtual opportunities such as FaceTime or Skype to stay connected with loved ones. Please see your Zest Director about possible training. In addition, we are encouraging social distancing as a regular practice.
  • All residents leaving the community grounds will need to be screened using the Accushield system as well as have their temperature read upon return to the community. Returning residents will follow the same protocols as visitors to the community.
  • We are actively monitoring the temperatures of our residents in assisted living and memory care daily and asking residents in independent living to self-assess each day and report any symptoms immediately to the reception desk and their primary care provider.  
  • We are continuing to increase the frequency with which we clean and sanitize throughout the community with staff dedicated to the process and are shifting to disposable products where appropriate.
  • We have temporarily suspended self-serve coffee/water stations, bistros, buffets and salad bars. Disposable paper menus are being used along with many single-use items. 
  • All tray service, delivery and to go charges are complimentary and we are recommending residents dine in their residences.

This is an evolving situation to which we are proactively seeking ways to help our residents stay healthy. We also know this is a group effort and we will continue to provide updates in this rapidly changing environment.  

Thank you again for your support in keeping our residents healthy.


SRG is following the new requirements recently implemented by Governor Inslee for the state of Washington. Click Here to read the proclamation.



At SRG, the health and wellness of our residents and staff members is our top priority. And, as concerns about the Coronavirus (COVID-19) increase, we would like to address the preventative actions we can all take to help contain the spread of this illness. 

First, it is important to recognize that there have not been any employees or residents at our SRG senior living communities diagnosed with COVID-19.  In addition, we have been practicing flu precautions within all of our communities since the beginning of the flu season to help prevent influenza outbreaks, which are widespread throughout the U.S. These precautions are added on top of our already rigorous control practices.

As recommended, one of the ways to help limit the impact of this illness is to follow the everyday preventive practices that you would for a respiratory disease such as influenza, including:

  • Washing your hands often with soap and water for at least 20 seconds
    • If soap and water are not available, using an alcohol-based hand sanitizer with at least 60% alcohol. We are suggesting all visitors wash their hands or use the hand sanitizer upon visiting the community.
  • Avoiding close contact with people who are sick
  • Avoiding touching your eyes, nose, and mouth
  • Covering your cough or sneeze with a tissue.
    • Be sure to throw the tissue in the trash, and wash your hands after.
  • Cleaning and disinfecting frequently touched objects and surfaces
  • Staying home when you are sick
  • If you have not already done so, you may also want to consider getting the flu shot.
    • A flu shot is one of the best overall ways to protect our residents from influenza and its complications. Multitudes of data support the flu shot as a way to dramatically reduce the risk of contracting influenza, but it is always advisable to consult with your physician first to confirm it is appropriate for you. While the current flu shot may not affect the Coronavirus, it can lessen the risk of the influenza virus, which sickens and hospitalizes thousands of people every year.

Throughout our communities, you will see:

  • Digital guest registration system with questions about recent travel. We ask that both residents and visitors use the system whenever entering or exiting the community.  (If you have traveled abroad within the last 14 days, we ask that you consider postponing a visit to the community.)
  • Additional hand sanitizing stations readily available and throughout our communities.
  • Displays highlighting preventative measures and an awareness of potential symptoms throughout our communities.
  • Repeated employee training and re-education on appropriate prevention methods with particular emphasis on cleaning.
  • Enhanced cleaning procedures focusing on frequency and disinfecting with particular emphasis on surfaces that are commonly touched, such as door handles, touch screens, phones, keyboards, closet doors, rest rails, handrails, countertops, faucet handles.
  • Working to ensure additional supportive supplies and perishables are stocked and available, if needed.  
  • Encouraging family members and friends alike to refrain from visiting residents when they are sick─even the common cold can infect others who may be more vulnerable.
  • Additional communications and updates via the community phone alert system for residents and family members as well as on our website as needed.  (If you are a resident or family member and have not signed up for this system, please contact your community’s business manager and provide the appropriate contact information if you would like to be included.)
  • Training for our residents to take advantage of technology to stay connected with loved ones via FaceTime or Skype.

The coronavirus illness is a new and evolving situation and there may be times in the future when we need to temporarily adjust our dining menus, provide complimentary room services, and suspend group activities or transportation.  We do not currently expect this to be the case but we will send out updates as we go forward.

We greatly appreciate everyone’s cooperation in our efforts to keep our residents as healthy as possible, and we realize that during this time, that goal works best if we all work together to protect the health of our residents.


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