Memory care staff is fantastic at this care home. My family could not ask for more. It really feels like home because of the people and the care they provide. It is amazing how connected they are to the residents and how efficient they are as a team. A lot of the team have been there for a long time too so their experience helps with their ability to do such great work. They really understand Alzheimer's from a care giving point of view. Above and beyond service for families who are often visiting. Sometimes it takes a minute to get into the door but that is always because they make the residents their priority. I've been there for really long days while my dads health turned for the worse so i've seen it on both sides... it might be annoying for visitors but the residents aren't rushed about to accommodate a door bell and that makes me feel good for my parents. They get quality time and interactions there. It is a pleasant environment made especially warm and friendly by the people. They are also really aware of when to call for emergency care and have assisted with our parents during critical times that could have really turned into bad situations had they not escalated as fast as they did. NOTHING BUT PRAISE FOR THIS TEAM!!!! Kudos to the management team for hiring and keeping great staff and wonderful talent. You can't train what they know. It comes with experience, determination, and caring about people. I highly recommend. The only thing we are not happy with is the recent updates to furnishings... worried about the furniture and carpet as it has been an issue for our parents in that they can no longer join for activities unless they are in their wheel chairs and are also not able to sit next to each other when both are in their wheel chairs. Also, the seats are shallow in the chairs and couches so they aren't fitting the residents well and if they need to have their legs raised they don't have recliners anymore. Also, the patterns of the carpet make some of the residents feel like they are going to trip over something. We are sad to see these changes but glad that they are retaining staff and keeping them as a priority. That is the real value of this location. Hopefully they will work closer with their front line team when they decide to do another refresh of the spaces for some tips and ideas for making the environment even better suited for the residents. For now I'm leaving this as a five star review though because the value of the staff really is high. I may adjust if the furniture becomes more of an issue. They said they would work to resolve it though, once they have time to see how it works with the area. FINGERS CROSSED!!! hoping our dad can enjoy his late nights again watching TV with his feet up.

I brought a client of mine for possibility of moving into your facility. She has picked Kensignton!

IT WAS A PLEASURE TO COME AND VISIT. I LOVED IT THE COMMUNITY IS VERY FRIENDLY AND EVERYBODY WAS SO POLITE. IT IS TRULY A JOY. THANK YOU.

My father is a resident with some special needs at times. Whenever the need arises .Jemalia and the rest of the care team are thorough and comprehensive in taking care of whatever the situation calls for. Debbie and Penney have been extremely helpful in helping with our questions and needs for room selection and billing insurance. I cannot praise the staff enough for the help they've provided our family.

Michelle did a great job with my visit. I have past experience in hospice care so am familiar with these facilities. A colleague suggested I visit your facility.

Maybe because I visited often enough, the atmosphere is comfortable and I feel relaxed at The Kensington

My sister selected another facility that had an apartment directly adjacent to the elevator (the location of the apartment was the determining factor, due to her spinal injury). We will be keeping the Kensington in mind should the other facility not work out. We were impressed and treated very well.

Michelle was both knowledgeable and extremely personable. She spend a lot of time describing what the Kensington had to offer, with specific information in regards to my mother. My husband and I enjoyed the tour very much and if it was up to us, we would move my mother there tomorrow! However, it is my mother's call as well, so we will have to wait a bit and see. I want to stress that I cannot imagine a better introduction to the Kensington than the one Michelle gave us - she was just wonderful.

Nice Veterans Day lunch and ceremony.

LaToya was very helpful and did show me a unit that I specifically asked about. She provided me with the printed information that I requested. I will contact her if I wish to have a follow up visit.

Very good tailored presentation to our needs. A pleasant community

Since I was most interested in care services and the related costs I really appreciated getting to talk with Yolanda the Health Care Director.

Penny and her staff made ya feel so welcome. I really felt like this was home for my parents. Very caring. She was a 10 out of ten along with the other staff.

It is a very nice place and I hope my parent like it.

It is a very nice community for seniors. I like the chef and the beautiful dinning hall.

I'm not ready to make this move yet but am happy to know what's available and think the Kensington is a place I would be happy in.

Everything is more than I expected in every aspect of The Kensington. I was truly impressed!!! Thank you so much for the opportunity to get to know The Kensington.

Both Victoria and Diane were extremely professional and I thought they were honest with me as what to expect from the services provided by Kensington. I like the fact that there was no hard-sell also that The Kensington seemed quite pleasant clean and modern

We put down the deposit. My aunt will be moving in 12/31. The victoria was so helpful and kind to my aunt.