The Kensington Walnut Creek 925.243.7592

Kelly was superb!

Really liked the liveliness of the community. ALL employees were super friendly. Liked the numerous activities. We had lunch there but it took a very long time. They served one of our meals way before the other. The waitress was very friendly though and tried to keep us informed. Also, my mother felt the bigger 1 bedroom was a little too small for her.

Michelle was so wonderful and patient with us. She was casual, informative and made us feel at ease and at home without pressure. This is by far the best tour we have had.

Wish you had a few larger rooms. I like the facility, but am having a difficult time with the size of your tiny living/dining area. There really isn’t room for a small table for eating and a sofa with 2 small chairs, which is what I need.

Michelle S. who helped us was very outstanding. She was so knowledgeable, courteous, efficient, patient, kind, and respectful. I am so glad she helped us. We also stayed for lunch and the food was delicious. We were really impressed with the facility, the apartments, and the grounds.

I am thankful for additional information in how to select a senior community. I will make an appoint to have lunch in the future.

Wonderful community. My parents are interested in a two bedroom which after viewing was just too small.

We are impressed with the staff, all were friendly and courteous. I did not grade a couple of questions in this survey because we already knew what to do and did not need assistance. The visit was very enjoyable.

Dianne was super-duper-fantastic! She was like a chameleon adapting herself to each member of my family leaving us all feeling like we were her #1 fan! Chef Priscilla should open her own restaurant - her food was THAT good! -and we are kind of food snobs! We want to hire her as our personal chef! Don’t lose either of these ladies! Concerns: overall, the distance is probably too far for our family. Just for constructive feedback: The hallways are darkly lit and confusing. The landscaping and waterless fountain need some love. The majority of residents we saw looked sad and disengaged by the bistro area. The remodel is gorgeous. We just wish we could bring Dianne and Priscilla closer to us!

Kelly was very professional and answered all our questions.

Diane Blake was very nice, offered information, insight, and answered all our questions with courtesy. Was a very pleasant visit.

Penny was friendly, informative, professional, knowledgable and very empathic. I've had contact with The Kensington before--my mother-in-law lived in Assisted Living, the Memory Care. Penny remembered my mother-in-law, making me feel more comfortable that staff truly do care about their clients.

Kensington is absolutely perfect for my parents but, sadly, unaffordable.

I brought a client of mine for possibility of moving into your facility. She has picked Kensignton!

IT WAS A PLEASURE TO COME AND VISIT. I LOVED IT THE COMMUNITY IS VERY FRIENDLY AND EVERYBODY WAS SO POLITE. IT IS TRULY A JOY. THANK YOU.

My father is a resident with some special needs at times. Whenever the need arises .Jemalia and the rest of the care team are thorough and comprehensive in taking care of whatever the situation calls for. Debbie and Penney have been extremely helpful in helping with our questions and needs for room selection and billing insurance. I cannot praise the staff enough for the help they've provided our family.

Michelle did a great job with my visit. I have past experience in hospice care so am familiar with these facilities. A colleague suggested I visit your facility.

Maybe because I visited often enough, the atmosphere is comfortable and I feel relaxed at The Kensington

My sister selected another facility that had an apartment directly adjacent to the elevator (the location of the apartment was the determining factor, due to her spinal injury). We will be keeping the Kensington in mind should the other facility not work out. We were impressed and treated very well.

Michelle was both knowledgeable and extremely personable. She spend a lot of time describing what the Kensington had to offer, with specific information in regards to my mother. My husband and I enjoyed the tour very much and if it was up to us, we would move my mother there tomorrow! However, it is my mother's call as well, so we will have to wait a bit and see. I want to stress that I cannot imagine a better introduction to the Kensington than the one Michelle gave us - she was just wonderful.

Nice Veterans Day lunch and ceremony.

LaToya was very helpful and did show me a unit that I specifically asked about. She provided me with the printed information that I requested. I will contact her if I wish to have a follow up visit.

Very good tailored presentation to our needs. A pleasant community

Since I was most interested in care services and the related costs I really appreciated getting to talk with Yolanda the Health Care Director.