Discover retirement living in the Laguna Woods, CA Area at The Regency

beautiful and clean facility

Kristen was very friendly and knowledge of the facility. I enjoyed the time direct with her. She gets 5 stars from us. When we arrived there was a pretty crabby guard dealing with a resident. I didn’t he would be nice to have dealings with. Otherwise we really liked the facility.

I was researching for my husband & myself for the future AND also I know about a quality place to refer to others.

Hollis is wonderful and made a positive impression on my mom!

Hollis was very knowledgeable and thorough, great experience

We received Warm greetings from all the staff members we passed.

We feel comfortable with the care that our mother gets there. They check in on her all the time and the food is wonderful. She enjoys being sociable with the other ladies. And enjoys when the vendors come in to sell their costume jewelry

I was given a tour by Bob. He did a lovely job showing me all the features and activities

First when I arrived and met Nancy Chaisson I loved how personable and comforting she was. She was very impressive. She spent the time that I needed to find the right place for my mom. I felt a very loving and caring enviornment.

Nancy Chaisson was professional, sincere, courteous and happy to deal with. My Mom called her the smiling Nancy.

The place seems very nice and clean! The staff is very attentive and seniors seem to be very happy and comfortable.

Sheila was amazing and I now consider her a friend.

Nancy was great. Didn't care much for the rooms. No full kitchen or W/D

Lunch selection was excellent as was tour

Nancy was great. She is a real pro-salesperson.

The receptionist never got off the phone to greet us all other people at front desk were disinterested to help. I asked to speak to the sales person and after several minutes, I decided to contact the Exec Director for faster service. He was great and he helped facilitate action. Our sales associate did not follow up as I thought she might. But, I did hear from the Exec director in a post visit email although have not spoken to him yet. The sales woman Sheila was a VERY NICE INFORMATIVE PROFESSIONAL LADY, however, I realize there are a few things that were not covered, yet I'm sure she would answer any questions we might have next. I had a very bad experience with my original phone call inquiring about the place to begin with, and that is the reason I had to contact the Exec Director who handled everything beautifully!! Bob Fiorentino is the Director. I will see how it turns out with my follow up phone calls, since no one has contacted me yet.

Shiela was fantastic!

Your associate was very caring and kind and very caring

A very nice community.

No question here regarding the parking situation, which I did consider an issue

We found it a little shabby and outdated for an SRG community

Might find some additional helpful information Later I thought about perhaps there was some once a week occupation I could do to make some $$ toward my total Many lonely or disgruntled people need a bit of cheer or someone neutral to discuss a worry A bit of training to do this right would make me even better at listening and bringing out their need in a comfortingcwat

Would like a brochure sent to us.

Talked with Nancy on the phone, going over what we were looking for. She could not have been nicer. She shared information about the community. She did a great job. Set up an appointment with David. He too could not have been nicer. They are both very welcoming. He introduced my mother-in-law to residents and invited her to come back again.

We were very impressed by the facility and have already made the decision to move our mother there.

Your marketing materials will not be particularly helpful in convincing my mom to come. You need a brochure specific to the Regency, minus all the general platitudes about SRG facilities, and with lots of pictures of the amenities and apartments (not just a lot of smiling faces). A building diagram would also be good.

4 stars for a great hotel. Everyone was courteous and the room was clean clean clean!