Nancy was great. Didn't care much for the rooms. No full kitchen or W/D

Lunch selection was excellent as was tour

Nancy was great. She is a real pro-salesperson.

The receptionist never got off the phone to greet us all other people at front desk were disinterested to help. I asked to speak to the sales person and after several minutes, I decided to contact the Exec Director for faster service. He was great and he helped facilitate action. Our sales associate did not follow up as I thought she might. But, I did hear from the Exec director in a post visit email although have not spoken to him yet. The sales woman Sheila was a VERY NICE INFORMATIVE PROFESSIONAL LADY, however, I realize there are a few things that were not covered, yet I'm sure she would answer any questions we might have next. I had a very bad experience with my original phone call inquiring about the place to begin with, and that is the reason I had to contact the Exec Director who handled everything beautifully!! Bob Fiorentino is the Director. I will see how it turns out with my follow up phone calls, since no one has contacted me yet.

We feel comfortable with the care that her mother gets there. They check in on her all the time and the food is wonderful. She enjoys being sociable with the other ladies. And enjoys when the vendors come in to sell their costume jewelry

Shiela was fantastic!

Your associate was very caring and kind and very caring

A very nice community.

No question here regarding the parking situation, which I did consider an issue

We found it a little shabby and outdated for an SRG community

Might find some additional helpful information Later I thought about perhaps there was some once a week occupation I could do to make some $$ toward my total Many lonely or disgruntled people need a bit of cheer or someone neutral to discuss a worry A bit of training to do this right would make me even better at listening and bringing out their need in a comfortingcwat

Would like a brochure sent to us.

Talked with Nancy on the phone, going over what we were looking for. She could not have been nicer. She shared information about the community. She did a great job. Set up an appointment with David. He too could not have been nicer. They are both very welcoming. He introduced my mother-in-law to residents and invited her to come back again.

Talked with Nancy on the phone, going over what we were looking for. She could not have been nicer. She shared information about the community. She did a great job. Set up an appointment with David. He too could not have been nicer. They are both very welcoming. He introduced my mother-in-law to residents and invited her to come back again.

We were very impressed by the facility and have already made the decision to move our mother there.

We were very impressed by the facility and have already made the decision to move our mother there.

Your marketing materials will not be particularly helpful in convincing my mom to come. You need a brochure specific to the Regency, minus all the general platitudes about SRG facilities, and with lots of pictures of the amenities and apartments (not just a lot of smiling faces). A building diagram would also be good.

Your marketing materials will not be particularly helpful in convincing my mom to come. You need a brochure specific to the Regency, minus all the general platitudes about SRG facilities, and with lots of pictures of the amenities and apartments (not just a lot of smiling faces). A building diagram would also be good.

This place sounds nice and has very good ratings I will try this place!

4 stars for a great hotel. Everyone was courteous and the room was clean clean clean!

My first time here was last night visiting a friend who just moved in a few months ago. Grounds are clean and the staff all helpful. Rooms are nice and my friend seems to be happy here. He recommends it. So, I will also.

After visiting many assisted living facilities in the area we selected The Regency for my mom. Now that she has been there for over a year we feel it was the best decision we could have made. The facility itself, the food, and the activities are exceptional. And most importantly, the staff is truly caring. They take the time to get to know each resident and their family members personally which makes being at The Regency feel like you are a part of a big extended family. My mom is happy and knowing she is well taken care of when I can't be there is priceless.

I visit the Regency on a regular basis to spend time with the residents and have developed some friendships with the staff and residents over the years. I always receive a warm reception and if there are snacks being served to the residents I am always offered to partake. Last time I did and everything was delightful! After spending about an hour with a large group of residents, one of my favorites, Sue, invited me to join her group for dinner in the dining room which was also quite an enjoyable experience. Five stars!!!

Played a music gig here today. Had a nice group of residents out in the lobby area. It was visually appealing, and acoustically had a nice sound to it. I would love to come play here again. I also sampled some of the quiche and fruit that was out for happy hour, and it was delicious. Seems like a great place to me.

My parents have been living at The Regency for 2 1/2 years. We visited a dozen other facilities and this one was far and away the best for our needs. My parents' apartment is spacious and sunny. The staff is wonderful - they are helpful, friendly and kind and truly care about the well-being and happiness of the residents. The number of activities available are varied and inviting. Many people have said it feels like they are on a deluxe cruise ship. This would be the sentiments of my parents. I see my parents at least once a week and almost always join them for at least one meal. The food is delicious and Javier, the Head Chef, is very talented and caring and works very hard to bring creativity to all special occasions. I highly recommend this facility.

After a lot of research and visiting 8 senior care facilities, my sister and I selected the Regency and Mom moved in 2 ½ months ago. She moved from out of state and was not able to see the facility beforehand so we were a bit apprehensive if she would like it. Fortunately she has been very happy with her lovely 1 bedroom with a view. She is enjoying the great food and has been participating in many of the daily activities that are available at the Regency including mahjong, musical performances and lectures. Mom has made many new friends in the short time she is there. She is more engaged and her state of mind is much more positive. The staff at the Regency is top notch! They are very caring, friendly, responsive and attentive, and we could not ask for more in that regard. Since arriving at the Regency, Mom is happier, more alert and engaged and as her daughters we are very grateful!!!

When it was time for Mom to move from Illinois to California, we chose Regency for several reasons. The bright open spaces were needed due to mom's failing vision. There are lots of activities to suit many different interests. We had looked at other facilities and although we saw some other nice places, it was important that mom have a patio or balcony as she was coming from a nice backyard with flowers and birds. Not all places had that and EVERY apartment at the Regency has one. She is very happy with the bus service and has not had problems getting where she needs to be. The staff is the best and it comes from the top down - Bob, Dave, Sarah, Shirley just to name a few. . The only difficulty I would say that exists is that there is not enough help in the dining room. The staff really works hard but they are responsible for too many tables and often there is quite a bit of wait time. I feel bad for them because they are all wonderful. The food generally is good with a nice brunch every Sunday and a Wednesday buffet lunch that highlights a different style of food (Mexican or Chinese or whatever). It was quite an adjustment for my mother but everyone was very friendly (of course, she is too so that helps!) both residents and staff. Anytime she has had a question or "problem" it has been handled quickly and courteously. She's been there almost a year and there has been no turnover as far as I can see among most of the staff. Very pleased.