Beautiful

I visited The Heights in Burbank and met with Dawn Smith, the executive director. I wanted to take a look at the senior community and get a feel for it before placing my mom. I simply can’t say enough about my experience with Dawn! Dawn is a nurse by profession, who is now devoting herself to the elderly. She spoke with me on the telephone prior to my visit for at least 20 minutes and was so informative and made me feel at ease. Once I arrived and met her in person, the experience just escalated in every way. Dawn was so kind, compassionate and caring and it was apparent to me that she was not “selling” me in placing my mom at the Heights, but rather giving me information that might help me to make a very difficult informed decision. Dawn took me around and showed me the entire community which was absolutely gorgeous! I’d I had to compare it to something, I would say it was similar to a Four Seasons Hotel. If I decide to place my mother anywhere, the Heights would be the place! Thank you again Dawn for being you. Karen Rothstein

she has comments from me in 2 emails sent to her.

Nicole was excellent- she knew the right questions to ask and provided all the information we needed to assess your facility. We especially liked being able to meet the memory care director and get a sense of his level of involvement. We were so impressed by the experience that we cancelled our visit to another facility. We still have a few hurdles to getting our step-mom to move, and are very hopeful that when we work them out there will be a space available for her. Thanks much.

I WENT TO THE HEIGHTS TO LOOK AT IT. IT IS GEOGIOUS BUT TO FAR FROM CEDARS SINAI MEDICAL CENTER & UCLA RONALD REAGON MEDICAL CENTER. IF IT WAS NOT FOR THAT I WOULD BE AT THE HEIGHTS. JUDITH HOLLOMBE

Is the food consistently good?

Had great visit, but not sure it's the right fit for my parent (just yet). But will keep it as an option for the future.

I would like a 2nd visit to check out more thoroughly the studio apartment - closet space, bathroom and set up of room.

We are definitely still very interested. When we visited the facility was under lockdown, so we were shown as much as possible based on that condition.

I actually didn't meet with Nicole as she had to leave early. We met with Medtech Maria. She did a very good job considering she is not in sales. There were a couple questions she could not answer and the tour was a bit brief but overall she did an excellent job! Lupe at the front desk was very friendly, beautiful smile. Promote her to sales! ;-)

Nicole Abou-Chakra has been phenomenal in responding to our email or telephone questions. Her knowledge and caring both come through very clearly. She is a pleasure to work with.

my mom and dad were with me during the visit and my mom raved about the food and said she could picture herself living there.

I always enjoy my visit.

Nicole is a great advocate for The Heights. She is quite knowledgeable and professional.

Heather gave me the tour, and it was exceptional. She was incredibly knowledgeable and professional. All my questions were answered. Thank you!

The staff and atmosphere were wonderful, and made us feel very welcome.