Latitude: 34.158101000000
Longitude: -118.331436100000

What‘s Going On At
The Heights at Burbank

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Reviews of
The Heights at Burbank

4.9/5
4.9 /5
29 Reviews

Google
5.0/5
Oct 2, 2019
Google
Beautiful
Google
5.0/5
Aug 21, 2019
Google
I visited The Heights in Burbank and met with Dawn Smith, the executive director. I wanted to take a look at the senior community and get a feel for it before placing my mom. I simply can’t say enough about my experience with Dawn! Dawn is a nurse by profession, who is now devoting herself to the elderly. She spoke with me on the telephone prior to my visit for at least 20 minutes and was so informative and made me feel at ease. Once I arrived and met her in person, the experience just escalated in every way. Dawn was so kind, compassionate and caring and it was apparent to me that she was not “selling” me in placing my mom at the Heights, but rather giving me information that might help me to make a very difficult informed decision. Dawn took me around and showed me the entire community which was absolutely gorgeous! I’d I had to compare it to something, I would say it was similar to a Four Seasons Hotel. If I decide to place my mother anywhere, the Heights would be the place! Thank you again Dawn for being you. Karen Rothstein
Survey
4.0/5
Mar 31, 2019
she has comments from me in 2 emails sent to her.
Survey
5.0/5
Jan 31, 2019
Nicole was excellent- she knew the right questions to ask and provided all the information we needed to assess your facility. We especially liked being able to meet the memory care director and get a sense of his level of involvement. We were so impressed by the experience that we cancelled our visit to another facility. We still have a few hurdles to getting our step-mom to move, and are very hopeful that when we work them out there will be a space available for her. Thanks much.
Survey
5.0/5
Dec 29, 2018
Survey
5.0/5
Nov 16, 2018
Survey
5.0/5
Sep 24, 2018
Google
5.0/5
Jul 18, 2018
Google
I WENT TO THE HEIGHTS TO LOOK AT IT. IT IS GEOGIOUS BUT TO FAR FROM CEDARS SINAI MEDICAL CENTER & UCLA RONALD REAGON MEDICAL CENTER. IF IT WAS NOT FOR THAT I WOULD BE AT THE HEIGHTS. JUDITH HOLLOMBE
Survey
5.0/5
Jul 18, 2018
Is the food consistently good?
Survey
5.0/5
Jul 10, 2018
Survey
5.0/5
Mar 31, 2018
Survey
4.0/5
Jan 8, 2018
Had great visit, but not sure it's the right fit for my parent (just yet). But will keep it as an option for the future.
Survey
5.0/5
Dec 25, 2017
I would like a 2nd visit to check out more thoroughly the studio apartment - closet space, bathroom and set up of room.
Survey
5.0/5
Dec 16, 2017
Survey
5.0/5
Dec 12, 2017
We are definitely still very interested. When we visited the facility was under lockdown, so we were shown as much as possible based on that condition.
Survey
4.0/5
Sep 18, 2017
I actually didn't meet with Nicole as she had to leave early. We met with Medtech Maria. She did a very good job considering she is not in sales. There were a couple questions she could not answer and the tour was a bit brief but overall she did an excellent job! Lupe at the front desk was very friendly, beautiful smile. Promote her to sales! ;-)
Survey
5.0/5
Aug 25, 2017
Nicole Abou-Chakra has been phenomenal in responding to our email or telephone questions. Her knowledge and caring both come through very clearly. She is a pleasure to work with.
Survey
5.0/5
Aug 21, 2017
Survey
5.0/5
Aug 21, 2017
my mom and dad were with me during the visit and my mom raved about the food and said she could picture herself living there.
Survey
5.0/5
Aug 21, 2017
I always enjoy my visit.
Survey
5.0/5
Aug 11, 2017
Survey
5.0/5
Aug 11, 2017
Survey
5.0/5
Aug 11, 2017
Survey
5.0/5
May 26, 2017
Nicole is a great advocate for The Heights. She is quite knowledgeable and professional.
Survey
5.0/5
May 7, 2017
Heather gave me the tour, and it was exceptional. She was incredibly knowledgeable and professional. All my questions were answered. Thank you!
Survey
5.0/5
Apr 20, 2017
Survey
5.0/5
Apr 2, 2017
Survey
5.0/5
Mar 18, 2017
The staff and atmosphere were wonderful, and made us feel very welcome.
Survey
5.0/5
Mar 12, 2017

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